Free shipping on orders over $300•Shop Now
Back to Home

SMS Terms & Conditions

Last updated: December 28, 2024

Quick Summary

  • We only send SMS messages you explicitly opt-in to receive
  • Message types: Appointment reminders, order updates, delivery notifications
  • Text STOP to opt-out anytime
  • No marketing spam - only transactional messages

1. SMS Program Description

Southern Prep ("we," "us," or "our") offers SMS/text messaging services to provide you with timely notifications related to your interactions with our business. By providing your mobile phone number and checking the SMS consent box on our website, you expressly consent to receive automated text messages from Southern Prep.

Our SMS program includes:

  • Appointment Reminders: Notifications about your scheduled fitting appointments, including confirmations, reminders, and any changes to your booking
  • Order Updates: Status updates about your purchases, including order confirmations, processing updates, and shipping notifications
  • Delivery Notifications: Alerts when your order has shipped and delivery updates
  • Event Reminders: Reminders about upcoming events related to your orders (e.g., tuxedo pickup dates, event date reminders)

2. Consent and Opt-In

Your consent to receive SMS messages is obtained when you:

  • Check the SMS consent checkbox when booking a fitting appointment on our website
  • Check the SMS consent checkbox during the checkout process
  • Provide your phone number and agree to receive text messages through any other form on our website

Important: By checking the consent box and providing your phone number, you confirm that:

  • You are the owner or authorized user of the mobile phone number provided
  • You agree to receive automated SMS messages at the phone number provided
  • You understand that message and data rates may apply
  • Your consent is not a condition of any purchase

3. Message Frequency

Message frequency varies based on your interactions with Southern Prep:

  • Booking Appointments: Typically 2-4 messages per appointment (confirmation, reminder, any updates)
  • Orders: Typically 2-5 messages per order (confirmation, processing, shipping, delivery)
  • Maximum: We estimate an average of 5-15 messages per month for active customers

We do not send promotional or marketing text messages. All messages are transactional and directly related to services you have requested.

4. How to Opt-Out

You may opt-out of receiving SMS messages at any time by:

Text STOP to any message you receive from us

Reply with the word "STOP" to any text message from Southern Prep. You will receive a one-time confirmation message acknowledging your opt-out request.

You may also opt-out by:

Please note: Opting out of SMS messages will not affect your ability to receive email communications or make purchases. However, you may miss important updates about your appointments and orders.

5. Help and Support

For help with our SMS program:

6. Message and Data Rates

Standard message and data rates may apply to any messages sent or received. These charges are determined by your mobile carrier and are your responsibility. Please contact your mobile provider for details about your text messaging plan.

Southern Prep is not responsible for any charges you may incur from your wireless provider for receiving text messages from us.

7. Supported Carriers

Our SMS service is available on all major U.S. mobile carriers, including but not limited to: AT&T, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular, and most regional carriers.

Carriers are not liable for delayed or undelivered messages.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information:

  • Your phone number will only be used for the purposes described in this policy
  • We will never sell, rent, or share your phone number with third parties for marketing purposes
  • Your information is processed in accordance with our Privacy Policy
  • SMS consent information is stored securely and retained for compliance purposes

No Sharing for Marketing: We do not share your phone number with third parties for their marketing purposes. Your phone number is only shared with our SMS service provider (Twilio) for the sole purpose of delivering messages to you.

9. Changes to These Terms

We reserve the right to modify these SMS Terms and Conditions at any time. Any changes will be effective immediately upon posting to this page. The "Last updated" date at the top of this page indicates when these terms were last revised.

Your continued receipt of SMS messages after any changes constitutes your acceptance of the updated terms.

10. Contact Information

If you have any questions about these SMS Terms and Conditions, please contact us:

Southern Prep

To opt-out at any time: Reply STOP to any message

For help: Reply HELP or contact us at info@southernprepky.com

Message and data rates may apply. Message frequency varies.